Where to Get Consumer Information

The consumer has a responsibility to be informed…

The Better Business Bureau is another source of help for consumers. These non-profit organizations are sponsored by private businesses.

Government agencies are limited in what they can do to protect the public. It's up to each consumer to take the responsibility for being informed and for shopping carefully.

To help consumers, the United States Government Printing Office publishes a Consumers Information Catalog four times each year. The catalog lists booklets from almost 30 federal agencies on topics such as how to save money, health care, or the cost of owning and operating a car. Many of the booklets are free, but there is a user fee of one dollar for processing an order of two or more free titles. You can order the Consumers Information Catalog from The Consumer Information Center, Pueblo, Colorado 81009. Check with your library for magazines and other publications containing consumer information.

Ask your neighbors, co-workers and relatives their likes and dislikes…

Ask them about similar purchases they may have made with features they liked or disliked and ask them about experiences they have had with various dealers. Compare and shop at least two or three places, catalogs, agencies, or talk to two or three salespersons before you buy. Look for a business or salesperson with a good reputation.

Many companies or agencies have written information promoting their products and services. Take time to read it, and pay careful attention to warranties before you buy. A warranty will tell you what the manufacturer will do for you if something goes wrong with the product or service. Some have toll-free 800 numbers that consumers can call for information. The toll-free number may be listed on the label or package of the product.

Better Business Bureaus do not judge or rate individual products or brands, and they do not handle complaints about the prices of goods and services, nor give legal advice.

Here's what the Better Business Bureaus can do:

They can give general information on products and services, reliability reports and background information on local businesses and organizations. They may or may not tell you the nature of a compliant, but they will tell you if a complaint has been registered.

If something goes wrong with a product, the first thing you need to do is to go back to the point of purchase and discuss the matter calmly. Always keep sales receipts so that you have a record of your purchase. If the salesperson isn't helpful, ask for the manager or supervisor. Repeat your complaint. About 88 percent of all consumer complaints are resolved at this level.

If you are not satisfied, write a letter to the company. Keep a copy for your records. If the company fails to respond satisfactorily to your complaint, call the Governor's Office of Consumer Protection. The phone number is 800-272-8478. If you're not sure of the state office or agency you need to contact, call the Governor's Tie Line for help. The toll-free number is 800-272-9868.

For more information on consumer-related topics, contact your local county Extension office.